Returns and Refunds

Last updated: 31 August 2026

Fourteen days to change your mind

If you are a consumer, you have fourteen days from delivery to tell us you are cancelling your purchase, with no reason required.

The product must come back to us unused, complete and in its original packaging, within fourteen days of your message. Return shipping is at your expense.

We refund everything you paid, including standard delivery costs, within fourteen days of receiving the return, using the payment method you originally used.

What cannot be returned

We build nothing in advance: what was made for you cannot go back on the shelf.

• A racquet set to order — mass, balance, swingweight, grip size or length — as well as a paintjob or a custom-printed handle.

• A service already performed, starting with a fitted string: it cannot be unfitted.

• An unsealed grip or overgrip, for hygiene reasons.

• An opened reel of string: it is no longer saleable.

A string still sealed in its packaging, a racquet neither strung nor played with, an unused accessory: all of these come back without difficulty.

If the product is damaged or not as described

That is no longer a return, it is a guarantee — and the rules are different, in your favour.

You have two years to invoke the legal guarantee of conformity. We repair or replace the product at our expense, with nothing for you to prove. Just describe the problem.

Conversely, a broken string, tension loss, a worn grip or impact marks are normal wear: a string is a wear part, and breaking is not a defect.

If the parcel arrives damaged

Record reservations with the carrier at the time of delivery, then tell us. Without those reservations, any claim against the carrier becomes very difficult — for you as much as for us.

How to proceed

Write to us through the contact form with your order number and what you would like. We reply within 48 working hours and send you the return address.

The full detail is set out in articles 8 and 9 of our terms and conditions of sale.